The ground Chieftain – our Head of Ground Services, R Ramalingam!Dec 12
Hope you enjoyed reading about our other Scoot family members so far. While Captain Rohan and Ju Li will be doing their trade up in the sky, another one of our people will be the “see-all-and-know-all” of all that is happening on the ground. That man is none other than our Head of Ground Services, R Ramalingam.
So next up in the Scoot family, let me introduce you to Rama:
1. In 150 words or less, tell us what you do in Scoot.
Ground Services in Scoot covers matters such as passenger handling, aircraft loading/unloading, technical ramp support, catering, cargo, aircraft cabin cleaning, load control, flight services, and the list could go on. Being a key appointment holder, the immediate task is to support the rest of the Scoot team with the compliance documentation for ground services to obtain the Aircraft Operators Certificate (AOC). This includes evaluation of the most cost-effective and efficient operational arrangement for Scoot for the various services and drawing up service contracts with service providers at both Singapore and overseas line stations. As Head of Ground Services, I am responsible for setting up operations in Singapore and overseas stations. This means I have to work closely with all stakeholders to ensure efficient and safe operations. Besides the internal operating department, I need to liaise closely with the various service providers and Authorities associated with the Airport.
2. Where did you career take you before you joined the Scoot family?
For the most part of the last seven years, I was involved with starting up the ground operations (plus Aviation Security) and stations for Tiger Airways in both Singapore and Australia. Prior to this I was with the SIA Group in various ground operations management positions, including overseas postings in the early days. The pioneering work done in Tiger and the experience gained are invaluable in my present job.
3. Not many of our customers may be aware of the important work that goes on behind the scenes. What do you think is the most interesting aspect oft your work?
The evolving nature of Ground Services, which changes in keeping up with the times. ‘No two days are the same’ makes the job interesting and challenging. The complex web of interfaces that Ground Services has – like other operating departments, ground handlers, Government Authorities etc. – makes the job all more interesting.
4. What has been the most exciting aspect of your Scoot experience so far?
Working with a completely new ‘set’ of people – everyone a professional in his or her own right. All working towards creating a new airline. I have to draw on their experience, wisdom and outlooks in life while at the same time ensuring our compliance with complicated regulations governing airline operations.
5. If you won $20 million in the lottery, what would you do with the money? Why?
Probably give away most of it to charity and my children. I would do so because I do not need very much to get by – so long as I have good health.
Wise words from a wise man indeed. Thank you, Rama!