Without her and her crew, we wouldn’t have an airline – Head of Cabin Services, Ju Li

Without her and her crew, we wouldn’t have an airline – Head of Cabin Services, Ju Li

Nov 27
Without her and her crew, we wouldn’t have an airline – Head of Cabin Services, Ju Li

No airline is complete without their cabin crew. Which is why Ju Li Ng plays a crucial role in making sure our passengers get what we have been promising. She has ‘been there and done that’, and is going to be leading the way as Scoot’s Head of Cabin Services.

Ju Li speaks….


1. How would you explain what you do in 45 words or less? 

As Head of Cabin Services, I take care of cabin crew recruitment, training and performance while overseeing their rostering and welfare. I also oversee inflight services and cabin operations, making sure that every Scoot cabin crew complies strictly with our high cabin safety and security standards.

2. Where were you before you became part of the Scoot family? 

I’ve been with three different airlines: Singapore Airlines, Jetstar Asia Airways and Jet Airways. I spent a total of 14 years in the airline industry, all the while working with cabin crew. After returning from my last airline job in Mumbai, India, I decided to join academia. Just before I joined Scoot, I was a lecturer at Temasek Polytechnic where I taught airline subjects as part of the Diploma program in Aviation Management and Services. Teaching was a rewarding and enriching experience, but I miss the action in the airlines…so I’m back with the Scoot family.

3. How different is it being a cabin crew in a low-cost carrier versus a legacy airline? 

It’s different! Cabin crew in low-cost carriers need to be more sales-oriented. I don’t mean persistent salespeople, but they need to think pretty fast on their feet because not only do they have to meet the demands of a plane full of hungry and thirsty passengers, they also have to manage the transactions involved when customers purchase different items. And it is often more challenging than a typical retail store because different foreign currencies tend to be involved. Personality is definitely more important for a low-cost carrier’s cabin crew than looks.

scoot, scootitude, cabin crew, cabin, cabin services, cabin, Ju Li, Ju Li Ng

Experience + Bubbly-ness = Awesome

4. What has been the most exciting experience of your time in Scoot so far? 

I am thoroughly enjoying the experience of starting a brand new airline and creating a unique cabin crew culture from scratch. Recruiting people with “Scootitude” has definitely been one of the highlights so far. It is exciting yet challenging to be a part of the team creating Scoot, and I am working towards making Scoot a choice employer for those seeking a career as cabin crew. I look forward to creating a work environment where every cabin crew member looks forward to coming to work.

5. If you could trade places with any other person for a week, famous or not famous, living or dead, real or fictional, who would it be? Why?

It would be Alan Shore (played by James Spader) from Boston Legal, a comedy-drama that ran on Singapore’s free-to-air TV up to the end of 2008. He’s a brilliant lawyer and an eloquent speaker with lots of guts. He is not afraid to fight for the weak and meek, but of course being entertainment, he is not constrained to using conventional problem-solving means. Most of the humour in the series comes from his cases and the far-fetched extent to which he would go to help the underdog or support left-wing causes. In some ways, this character is my alter ego. I would love to trade places with him for a week!

There you have it, from the person who is working her hardest to make sure your inflight experience is so memorable that you won’t want to get off the plane even after it’s landed.

Thank you, Ju Li!


  1. Norman Lee

    Hope to be part of your cabin crew sooon =)

  2. Norman Lee

    Hope I can be a cabin crew with Scoot soon =)

  3. Alex Tan

    I wish I can be like you too…I wish to join as a cabin crew too…FlyScoot, I am waiting for you… :)

  4. I have high hopes for this airline given the pedigree of its parent firm and it’s senior staff. I don’t care much for looks in air hostesses as I find that, it’s the personality of “the Singapore girl” that left an impression on me when I got off my first SIA flight back in September.

    So I hope that’s the legacy Scoot will embed in its crew staff.

  5. Brendon Kuah

    Dear Ju Li

    I am an ex-sq steward looking for opp to fly again.

    I have sent in my application 2 weeks ago to Scoot but there is still no news.
    May I ask are you looking to recruit guys? I am 35 yrs old, but I still have plenty of drive to want to bring a smile to passengers. Pl assist me in this, thank you!

    Brendon Kuah

  6. Gary Lam

    Hi Ju Li

    Congrats for ur new appointment…
    Hope to join you in Scoot if u need experience crew…

    Gary Lam
    From SQ

  7. Diannie Goh

    Dear Ms Ng,

    Good Evening! My name is Diannie Goh from Indonesia. I am Indonesian Chinese who can speak fluently in three different languages: English, Chinese and Bahasa Indonesia. Currently i am holding PR in Singapore since June 2011. I had sent in my resume on 27 November 2011 and i received a reply today mentioned that i have to wait for your next recruitment. I do not mind to wait because be a cabin crew is my dream job.

    I really hope that you will give me a chance to meet you in person to share my passion in the service line and to discuss my suitability in the position offered.

    Thank you and wish you have a great evening.

    Diannie Goh

  8. VR

    JuLi, I counted 46 words :) But it’s ok lah! Congrats on Scoot and I hope it goes great guns!

  9. Hey there, I’ve always wanted to be apart of the aviation industry, especially Cabin Crew department and with me finishing my degree this year, I wish to be apart of an Airline and I certainly do hope that Scoot would take me in as their crew.

  10. Tina Chuah

    Hi Ju Li,
    Nice seeing your post about the experiences you gain and YOUR great contribution for SCOOT..real inspired me.
    I am ex-crew who love people and being around with them.
    I wish to work with you as a team to bring out the BEST in Scoot. To be world recognized budget airline with my 17 years of flying experiences. Of course with your guidance and skill of leadership.
    Please take a few moments to browse through my CV that i have sent.
    Hope to hear a favorable reply from you at your convenience.
    Thank you very much and wish you a blissful day !

  11. Fazli

    May i know when Scoot open for interview for Cabin Crew?

  12. Sajan Singh

    Congrats to you,
    On your appointment,

    i hope to be part of the Scoot Team in the coming year,so i can work hand in hand with your team

    Best Regards
    Sajan Singh
    Ex Sats Staff Ground Services.

  13. Sun sun

    Hi Ju Li,

    I wish to be part of your flying family, please assist me and hope to hear from you soon….thanks


  14. Chelsea

    Hi there,
    its nice to see that hiring people with scootitude was a highlight for you. I am excieted about scoot and curious where youll all fly, if you land in Darwin one day in the future I look forward to meeting all your crew as a passanger. Sounds like your in the dream job ZOne. Congrats and have fun

  15. Haslinda

    I’ve been flying for more than 10 years with Singapore Airlines and Tiger Airways. I wish I can contribute my in-flight experiences with Scoot. My love for my National carrier has never changed since day one I flew with SQ. Hope to be back….

  16. Tiger crew

    Hi Ms. Ju Li! Please make Ms Suzie Ling (ex-Tiger crew) a character refetence for all Tiger crew applying for Scoot… At least can filter the bad apples!

    • I agree with your Blog and I will be back to check it more in the frutue so please keep up your work. I love your content & the way that you write. It looks like you’ve been doing this for a while now, how long have you been blogging for?

  17. Muhamad Nasrool

    I am too interested in joining scoots. If I get to be a cabin-crew with Scoots, I will be the best ever there is..!

  18. This is precisely the important information I’d been searching for. Incredible blog. Very inspirational! Your posts are so good and also detailed. The links you come with are also very beneficial as well. Many thanks :)
    my blog is on [url=http://cheapfamilyvacations.blogspot.com/]family vacation spots[/url].

  19. Siew Hoon

    Hi, Ju Li. I’ve read quite a bit about Scoot but can’t seem to find the career section on the website. I’m a cabin crew trainer in one of the renown airlines. Would like to venture into new environment. How do I apply within?

    Hope to hear from you. Thank you.


    Hi Ju ,
    I was with Jet Airways too as a Training Executive.Im now based in Singapore.
    All the best with the new venture.

  21. Strongly suggest adding a “google+” button for the blog!

  22. darren martin

    Congrat on your appointment, I am wondering if Scoot are looking for a qualified Cabin Crew Training manager. I have worked for some of the leading companies such as Qatar airways, Air NZ and Virgin Atlantic.
    Could you let me know or contact me via my email address

  23. Rahima Yusoff

    Hi Ju Li, I have sent in my application for Cabin Crew including 30 sec video as per instructed. I have been waiting for this opportunity and I have high hope on SCOOT. Please help me pull this thru. Thanks Ju Li

  24. Alisa Rosta

    Hi Ju Li, I’ve been reading up a lot about Scoot and would really like to be a part of the cabin crew. I am graduating next month and I have submitted my resume to Scoot’s website. My boyfriend, Adam Roslan, is also looking forward to work as a flight steward when he completes his National Service in March. Congratulations on your position as Head of Cabin Services! Looking forward to being a part of Scoot!

  25. Jimmy

    Dear Ju Li,


    Flying is my dream job and wish I can really join scoot as cabin crew. Since I was young, I always dream that I can fly and bring smiles to passenger. Interacting with all the peoples around the world. Though I do not have flying experiece, but I am confident I could do it well. Sometimes, I even go airport to see cabin crews, envy and admire them so much.
    I am working in IT service line in the past 10 years. I am 32 this year.
    Hope my age still eligible to apply for scoot crew.
    Thanks and looking forward your reply.

    Your sincrely,
    Jimmy Liow

  26. Thanks for your article! Actually I have never come across anything that interesting.

  27. Jessica Ong

    My name is Jessica Ong from Malaysia. I am Malaysian Chinese who can speak fluently in 5 different languages: English, Mandarin (plus 6 different dialect), Bahasa Malaysia/Indonesia, French & German. I am 175cm tall, good appearance & very good PR.
    Currently working as a translator for the malaysian government but flying is always be my dream. Hope to be part of your team soon.

  28. Fatima

    Good afternoon,
    Hi Ms Ng,
    I have 13 years of airline (cabin crew) experience and 6 years in the Hotel industry thereafter as Manager. I am interested to help out with the training of cabin crew and such. Please advise.

  29. The blog is cool

  30. Very nice design and excellent content material, practically nothing else we want :D .

  31. Andrew Matthews

    Just loved reading about Ju Li, really jealous of her great career. Wow let me be a part of her team. Just can’t wait till recruiting for cabin crew commences,so I can be a part of a kickass team that makes other airlines envious
    Andrew (scootitude) Matthews

  32. kim sanchez

    hope i can be part of your cabin crew team..;))

  33. CYeo

    I saw so many of my wonderful ex colleagues became part of your pioneer entourage. I am late in application and I will pray… :) Hope to meet you in person soon.. all the best.. Ex-9/U

  34. Hello, I will right away snatch your rss because I can’t find the e-mail subscription link or newsletter service. Do you’ve any? Kindly let me know in order that I can subscribe it. Thanks

  35. Rachael

    how excitting,can’t wait for an oppertunity to join the crew when you touch down on the Gold Coast.

  36. Rachel

    Hi. I was trying to apply through the website Fly Scoot.com as cabin crew but unable to proceed after I enter the Step 1.

    Please advise. Thank you.

  37. Rachel

    Hi. I am interested in applying as cabin crew but I am unable to apply from the website. I am unable to proceed after upload my resume and enter my personal data. There are no more scroll down for the first step.

    Please advise. Thank you.

  38. Without her and her crew, we wouldn’t have an airline – Head of Cabin Services, Ju Li | Scoot Speaks I was recommended this blog by my cousin. I am not sure whether this post is written by him as nobody else know such detailed about my trouble. You’re wonderful! Thanks! your article about Without her and her crew, we wouldn’t have an airline – Head of Cabin Services, Ju Li | Scoot Speaks Best Regards Cindy Yoder

  39. Thanks for writing this. I really feel as though I know so much more about this than I did before. Your blog really brought some things to light that I never would have thought about before reading it. You should continue this, Im sure most people would agree youve got a gift.


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