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No airline is complete without their cabin crew. Which is why Ju Li Ng plays a crucial role in making sure our passengers get what we have been promising. She has ‘been there and done that’, and is going to be leading the way as Scoot’s Head of Cabin Services.
Ju Li speaks….
1. How would you explain what you do in 45 words or less?
As Head of Cabin Services, I take care of cabin crew recruitment, training and performance while overseeing their rostering and welfare. I also oversee inflight services and cabin operations, making sure that every Scoot cabin crew complies strictly with our high cabin safety and security standards.
2. Where were you before you became part of the Scoot family?
I’ve been with three different airlines: Singapore Airlines, Jetstar Asia Airways and Jet Airways. I spent a total of 14 years in the airline industry, all the while working with cabin crew. After returning from my last airline job in Mumbai, India, I decided to join academia. Just before I joined Scoot, I was a lecturer at Temasek Polytechnic where I taught airline subjects as part of the Diploma program in Aviation Management and Services. Teaching was a rewarding and enriching experience, but I miss the action in the airlines…so I’m back with the Scoot family.
3. How different is it being a cabin crew in a low-cost carrier versus a legacy airline?
It’s different! Cabin crew in low-cost carriers need to be more sales-oriented. I don’t mean persistent salespeople, but they need to think pretty fast on their feet because not only do they have to meet the demands of a plane full of hungry and thirsty passengers, they also have to manage the transactions involved when customers purchase different items. And it is often more challenging than a typical retail store because different foreign currencies tend to be involved. Personality is definitely more important for a low-cost carrier’s cabin crew than looks.
4. What has been the most exciting experience of your time in Scoot so far?
I am thoroughly enjoying the experience of starting a brand new airline and creating a unique cabin crew culture from scratch. Recruiting people with “Scootitude” has definitely been one of the highlights so far. It is exciting yet challenging to be a part of the team creating Scoot, and I am working towards making Scoot a choice employer for those seeking a career as cabin crew. I look forward to creating a work environment where every cabin crew member looks forward to coming to work.
5. If you could trade places with any other person for a week, famous or not famous, living or dead, real or fictional, who would it be? Why?
It would be Alan Shore (played by James Spader) from Boston Legal, a comedy-drama that ran on Singapore’s free-to-air TV up to the end of 2008. He’s a brilliant lawyer and an eloquent speaker with lots of guts. He is not afraid to fight for the weak and meek, but of course being entertainment, he is not constrained to using conventional problem-solving means. Most of the humour in the series comes from his cases and the far-fetched extent to which he would go to help the underdog or support left-wing causes. In some ways, this character is my alter ego. I would love to trade places with him for a week!
There you have it, from the person who is working her hardest to make sure your inflight experience is so memorable that you won’t want to get off the plane even after it’s landed.
Thank you, Ju Li!